Ty Sherwood House Terms and Conditions

The booking form/hiring agreement is a legally binding agreement for hiring the property for a specified period. It contains rights and obligations which are set out in these conditions called the “Terms and Conditions” and to which you agree by signing the booking form. You should only do so if you are satisfied that you understand and are prepared to be bound by them.

The Hiring Agreement (“the agreement”) is between you (“the hirer”) and the property owner.

  1. Bookings

(a) The person who signs the Agreement certifies by doing so that he or she has the consent and authority to agree the terms of the Agreement on behalf of all intended occupants (including any later added). The signatory must be over eighteen years of age and bookings from young people under eighteen cannot be accepted.

(b) Where bookings are made by telephone they should be confirmed within 48 hours
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(c) The booking is not treated as definite, that is, as the Agreement, the property owner has received the booking form together with the deposit of 30% of the total cost of hiring.

(d) Please note a booking made by telephone and not confirmed as above will not be treated as definite and after the expiry of the 48 hour period the property may be hired by someone else.

(e) We (the owners) reserve the right to refuse a booking without giving any reason

  1. Payment

(a) Where a deposit has been paid as above, the balance of the total cost of the holiday must be paid at least 8 weeks before the date on which the hiring is due to start.

(b) If a booking is made less than eight weeks before the hiring is due to start the booking form must be accompanied by payment in full of all the hiring fees as detailed at paragraph 3(c) above;

(c) Once the booking has been confirmed and the agreement has come into existence the signatory is personally responsible for the total cost of hiring the property agreed.

(d) VAT is included in the quoted rental and there is no extra charge.

  1. The Owners Obligations

(a) To provide the Ty Sherwood House  in a reasonable state of repair and condition, furnished and equipped to a fair and proper standard and in reasonable accordance with the description of the property in this brochure:

(b) To take reasonable steps to address properly and rectify as quickly as possible any problems which arise with the property during the hiring.

(c) The property owner cannot be held responsible for any accident, loss or damage which may be sustained by any hirer, member of the party, or visitor, or their property however caused. Please note this is a water facing property and may not be suitable for all visitors.

(d) We should point out that we cannot be held responsible for any building or roadworks nor any countryside activities i.e. machinery, animals and rural activities carried out at or close to properties.

(e) The Wifi connection is Superfast Broad band by EE, however, the connection is not guaranteed as the connection is not guaranteed by the ISP (Internet Service Provider).

(f) Access statement and a detailed video tour of the house are on the website

  1. Hirers Obligations

(a) To leave the property in a clean and tidy condition. Please ensure particularly that the kitchen and all equipment and utensils and the bathroom are left clean and tidy; the owner reserves the right to make a charge to cover additional cleaning costs if the hirer leaves the property in an unacceptable condition.

(b) To pay for any damage and breakages at the property and to the contents before departure;

(c) To permit the owners reasonable access to examine any matter of complaint raised during the hiring and to attend to any resulting repair or rectification or other urgent maintenance;

(d) Any complaints should be made firstly to the owner within 48 hours so that an investigation can be undertaken and any remedial action taken. It may be impossible to investigate a complaint thoroughly after you have left the property and this could affect or even extinguish your rights. It is therefore in your interest to act promptly.

(e) Not to share the property with anyone not nominated in the booking form or to sublet the property or assign the booking to anyone else;

(f) Not to exceed the maximum number of persons stated (7) to be allowed to occupy the property. Please note that the right exists to terminate the Agreement immediately without refund or compensation on breach of this or the previous condition (6 (e);

(g) Any special requirements must be made known at the time of the booking. If you have any medical problem or disability that may affect your holiday, please tell us before confirming your booking and follow up with written details. If we feel unable to properly accommodate the particular needs of the person concerned we reserve the right to cancel the booking.

(h) To lock the doors and close the windows when you leave your property unoccupied – Please note that in the event that any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you.

(i)To respect the neighbours and community eg Noise

(j) To not remove any inventory from the house. Beach towels are not provided and the towels that are provided are not to be used for this

  1. Pets

(a) Pets are allowed in Ty Sherwood House – the maximum number is two unless otherwise agreed by the owners before the holiday. 

(b) Only normal domestic pets are accepted and these must be docile and well behaved. Any damage done by any pet must be paid for as under 4(b) above;

(c) Consent to pets being permitted is in all circumstances dependent upon the type or breed being declared on the booking form and upon there being no variations on arrival at the property. The right is reserved to terminate the hiring forthwith if there has been any material error or omission in any such declaration;

(d) Pets must not be left alone in the property at any time;

(e) Pets must not be allowed on to any bedding or soft furnishing in the property and must be provided by the hirer with their own bedding or blanket to protect the floor coverings and furnishings; The right to regulate and implement these conditions with relation to pets will vest solely by the owner. Allergies – If any member of the holiday party suffers from an allergy to pets please advise at time of booking.

(f) Pets must not cause any annoyance in anyway to occupants of adjoining properties or the general public.

(g) You must never allow pets to defecate in areas where children may play. Failure to clean up after pets will be heavily surcharged.

  1. Cancellation

Cancellations must be immediately notified to us and confirmed in writing. The treatment of a cancellation will depend on a) the date the booking was made, and b) when the cancellation is made:

Bookings placed after 1st June 2020 (for holidays commencing after 1st August 2020) automatically have Cancellation Protection cover under our Master Cancel Policy if you cancel between 60 days and 2 days prior to arrival. 

If you cancel from 60 days up to and including 2 days before check-in date, you will receive a full refund of the lodging costs you have paid. Only lodging costs are refunded. Additional extras, including but not limited to cleaning fees, tax and other ancillary charges are not refunded. Refund payment for cancelled booking will be released back to the cancelling guest by the latest of the scheduled date of check-out of the original booking. Cancellations made 1 day prior to, or on the day of check-in will not be eligible for refund. Example: for a check-in on Saturday you could cancel the prior Thursday before 16.00 and be reimbursed in full, but not on Friday (1 day prior) or Saturday (day of check-in).  For this reason we strongly recommend you take out your own travel insurance for UK holidays which covers booking cancellations and general cover for the duration of your holiday. This is available at very affordable rates, and gives you the peace of mind that you will get your money back if you need to cancel your holiday within the two days prior arrival and cover during your holiday. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation. 

If you cancel 61 or more days before check-in date, we will endeavour to re-let the property for those dates.  If we are able to re-let your dates, we will refund you the deposit amount. If we are unable to re-let you remain responsible for the deposit and there will be no refund under any circumstances. If we are able to re-let your dates you will be reimbursed at the latest by the check-out date of your original booking.

Bookings placed before 1st June 2020 are not cancellation protected, meaning that if you cancel before the date the balance is due, and we are able to re-let your dates, we will refund you the deposit amount. At the latest you will be reimbursed at check-out date of original booking.

If we are unable to re-let you remain responsible for the deposit and there will be no refund under any circumstances.  From 56 days before check-in to the day of check-in, you remain responsible for the full rent and there will be no refund unless we are able to re-let your dates. If we are able to re-let, you will be reimbursed at check-in date of the original booking at the latest. We strongly advise that guests take out a travel insurance policy which covers booking cancellations. This is available at very affordable rates, and gives you the peace of mind that you will get your money back if you need to cancel your holiday.  If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation. 

  1. Force Majeure Event

(a) The Owner shall not be in breach of these conditions nor liable for delay in performing, or failure to perform, any of its obligations set out in these conditions or otherwise, if such delay or failure results from events, circumstances or causes beyond its reasonable control.

(b) Should a Force Majeure Event happen during the rental period, the Owner shall not be liable for any losses incurred for events that are outside of our control. Please ensure you have adequate travel insurance to cover the duration of your holiday.

Please note the property must be vacated by 9.30 am on the morning of departure and due to requirements for cleaning and replacing bed linen etc. are not available for occupation before 5.00pm on the date the holiday is due to start (I.e. The start date you have booked your holiday for)

We reserve the right to make reasonable amendments or additions to these terms and conditions without notice.

This property is privately owned and is our home. We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own house.